How we use your information
This privacy notice explains how we treat your information. It applies to information we collect about visitors to our website and people who use our services or make enquiries about our services. We take your privacy seriously and will not share any information we hold about you with any third party.
(Why we collect your personal data and what we do with it)
When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation – ie the law):
- We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
- We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
- We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
- Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.
Your records are stored electronically (“in the cloud”), using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.
If you have attended the clinic as a patient prior to December 2017, in addition to digitally protected note, you also have paper records relating to records taken before we went digital, which are stored in secure and alarmed premises.
We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
The medical records service who store and process our files
Your practitioner(s) in order that they can provide you with treatment
Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details.
• We also use Mailchimp to coordinate our messages, so your name and email address may be saved on their server.
From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:
The Waterside Practice, 10a Mill Green, Warboys, Huntingdon, Cambs, PE28 2SA
If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.
Visitors to our website
When someone visits this website we collect standard internet log information to help us find out things such as the number of visitors to the various parts of the site and how they reached our site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting. Additionally, when you make an enquiry through our website, you provide us with your email address. We may add you to our newsletter to keep you abreast of our activities. Rest assured that if we do, you are free to unsubscribe at any time.
The cookies used on this website serve a variety of functions. There are cookies required for the proper operation of this website and cookies used for monitoring visitor behaviour, cookies that magically vanish when you close your web browser and cookies that stay on your computer/device for months or years.
Website operation cookies
To prevent the ‘cookie’ notice that appears when you first visit our website from appearing constantly, cookies are also set. These are called cwallowcookies, which will prevent the cookie notice from appearing again for 1 year. If you move about this site or return to this site, the cookie notice will not be shown as you have demonstrated that you are happy to receive our cookies in order to use this site.
Visitor behaviour cookies
Most web browsers allow some control of cookies via adjustments to the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.